Ridizy

Employees can book a ride using our app or web portal. Simply log in, select your pickup and drop-off locations, choose your preferred time, and confirm your booking.

Yes! You can schedule rides in advance for daily commutes, recurring trips, or one-time rides as needed. You can also adjust or cancel bookings as long as it's done within the cancellation window.

Cancellations or changes can be made via the app or web portal. Please make changes at least specified time, e.g., 2 hours before the scheduled pickup to avoid cancellation fees or inconvenience.

Drivers are assigned based on availability and proximity to the pickup location. For regular commutes, we may assign consistent drivers to provide a familiar experience.

All drivers are background checked, and the vehicles undergo regular safety inspections. Additionally, real-time ride tracking is available through the app, and an emergency SOS feature is included for added security.

We use a variety of vehicles, including standard cabs, minivans, and eco-friendly vehicles (such as electric cars), depending on the number of passengers and route requirements.

Pricing may depend on factors such as the distance, route, and type of service (regular or carpool). Employees may be billed through payroll deductions or via the app, depending on the company's payment structure.

Our app provides live tracking, allowing you to monitor your driver's progress and get notified when they're approaching your pickup location.

If you miss your scheduled ride, please contact our customer support immediately. We will try to accommodate you on the next available vehicle, but additional wait time may apply.

While we strive to accommodate such requests, driver assignments depend on availability. Regular riders may have the option to request specific drivers for familiarity.

If you have any concerns or complaints about your ride or driver, you can submit feedback directly via the app or contact customer support. We will investigate the issue and take appropriate action.

The service is available during your company's designated hours of operation. Typically, the service operates during peak commuting hours (e.g., early morning and evening), but extended hours can be arranged for shift work.

The Employee Commute Cab Service is typically intended for work-related commuting. For non-work-related trips, please refer to the service's policy on personal use, as it may not be covered by the company.

Our service is designed for commuting to and from the office or other company-approved locations. If you need to travel beyond the standard service area, please contact customer support to discuss options.

If you've left an item behind in the cab, contact customer support immediately with the ride details. We will work to retrieve the item and arrange for its return.

You can access your trip history, receipts, and invoices directly from the app or web portal. This feature helps with expense tracking and company reporting.

While we strive to ensure punctuality, delays may occur due to factors like traffic or weather. You'll receive notifications if your ride is running late, and we encourage you to plan for potential delays.

We value your feedback! You can rate your ride and provide feedback through the app or contact our customer service directly. Your input helps us improve the service.

You can reach our customer support team via the app, by email at help@ridizy.com. We are available to assist with booking issues, concerns, or general inquiries.