Terms and Conditions

1. Eligibility

The service is available to eligible employees of organisations that have engaged Ridizy, for commuting between designated pickup points and office locations. Your access is provisioned and managed by your employer's transport team. Non-employee use is not permitted unless your organisation's transport policy specifically allows it (for example, registered guests or contractors).

2. Booking and Scheduling

• Bookings must be made in advance through the Ridizy app or your organisation's approved platform. On-demand and recurring bookings are available, subject to service availability.
• Cancellations or changes must be made at least 2 hours before the scheduled pickup. Late cancellations and repeated no-shows may attract penalties under your organisation's transport policy.
• Be at your pickup point on time — cabs wait a limited grace period so that other passengers on the route are not delayed.

3. Code of Conduct

Every trip is shared with colleagues and served by a professional driver. We expect all riders to:

• Treat fellow passengers and drivers with respect, and refrain from disruptive behaviour during trips.
• Understand that harassment of any kind, damage to vehicles, or abuse of drivers or co-passengers leads to immediate suspension of service access and may result in disciplinary action by your employer.
• Follow safety instructions — wear seat belts, verify the OTP before boarding, and use the in-app SOS for any emergency.

4. Service Availability and Changes

Routes, timings, and vehicle assignments may change based on demand, traffic, weather, or your organisation's shift schedules — we will notify you of changes to your booked trips in the app. Ridizy may update these terms from time to time; continued use of the service after an update constitutes acceptance of the revised terms.

5. Contact Us

Questions about these terms? Write to legal@ridizy.com.